FUXION main locations

Santiago de Surco, Lima, Peru

This is our main office.

OF. FUXION EL DERBY

Santiago de Surco, Lima

Av. El Derby 250, Floor 14

Monday
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Tue - Sat
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Sunday
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WhatsApp: 51986867611 (Solo Chat)

servicioalcliente_pe@fuxion.net

Madrid, Spain

Tax Address

Calle General Pardiñas 114 1A 28006 Madrid (Administrative procedures only)


Monday
-
Tue - Sat
-
Sunday
-

WhatsApp: 51986867611 (Solo Chat)

servicioalcliente_pe@fuxion.net

UNITED STATES

CUSTOMER SUPPORT

OF. FUXION BIOTECH

14110 Dallas Parkway St. 170

Dallas, 75254 TX

Monday
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Tue - Sat
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Sunday
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WhatsApp: 1 972-415-2427 

(Chat Only)

customerservice@fuxion.net


Frequently Asked Questions

  • Product

     1.1 What is Nutraceutical Fusion?


    Nutraceutical Fusion is the combination of ancient knowledge in herbal medicine and the latest scientific advances in human nutrition. Through this fusion, different components of natural origin are united. Working together, they have a synergistic action that makes their health benefits greater than those expected from each component alone.


    1.2 Who should consume Fuxion products?


    We know that nowadays it is almost impossible for the average person to achieve adequate nutrition, either due to a "modern" lifestyle characterized by a diet high in junk food and unregulated schedules, or because the foods we normally consume do not meet adequate nutrient concentrations. Given this situation, it is logical to assume that anyone who wants to maintain or improve their health should consume Fuxion products, regardless of age. These products are nutritional supplements that, in addition to meeting our body's minimum needs for high-quality nutrients, help us achieve full health.


    1.3 Can children consume Fuxion?


    Yes, children can consume Fuxion products because their bodies are developing, and it is very important to provide them with the necessary nutrients for healthy growth. For this reason, Fuxion has ideal products to meet the nutritional needs of children.


    1.4 Do Fuxion products require a doctor's prescription?


    FUXION products are considered functional foods or "nutraceuticals," meaning nutrients in specific combinations and concentrations that achieve an effect superior to food alone. THEY ARE NOT MEDICINES. For this reason, they are sold freely and their recommendation does not depend on a healthcare professional, as nutrients generally do not require a prescription for purchase and/or consumption. Only in the case of a medical condition do we recommend consulting a healthcare professional first.


    1.5 Can Fuxion products replace medical treatment?


    FUXION products are FUNCTIONAL FOODS in the form of soft drinks, shakes, and herbal teas. FUXION products are not intended to be or replace any medication. They are not prescribed or prescribed. No prescription is required for their purchase, sale, or consumption. The use of FUXION products may provide nutritional support; however, their use does not preempt the use of any medication. If you are undergoing pharmacological treatment, it is recommended that your doctor determine whether or not to use these products.


    The product information contained on this website is valid only for Peru.


    1.6 Why is it important to manage my body weight?


    Managing our body weight is important for many reasons. First, for our health, since maintaining a healthy weight reduces the risk of diseases associated with overweight and obesity (diabetes, heart problems, hypertension, fatty liver, joint problems, etc.). Another very important factor is the emotional and psychological well-being that maintaining a healthy figure and weight provides.


    1.7 Who should consume Prunex1? What is the best way to consume it?


    Prunex1 is a herbal tea that promotes regular bowel movements. It is highly recommended for cases of slow bowel movements and as an aid in the digestion of heavy or large meals. We recommend consuming it in 5-day cycles, starting with half a stick before bed, increasing to a full stick if the desired effects are not achieved in the first three days.


    1.8 With the FUXION Weight and Measurement System, is it advisable to skip or replace meals with shakes?


    Although the FUXION Weight and Measurement System shakes provide all the nutrients necessary for optimal body function, it is not advisable to skip meals or replace them with shakes. In contrast, the FUXION system is designed to increase daily food intake from 3 to 5, thus avoiding dangerous (and often high-calorie) “snacks.”

  • Preferred Customer

     2. Sobre los beneficios de registrarme como Cliente Preferente



    2.1 ¿Qué es un Cliente Preferente y qué beneficios recibe?


    Son clientes validados que adquieren nuestros productos frecuentemente, haciendo que Fuxion esté presente en su vida diaria. Los beneficios que ellos reciben son múltiples y acceden a ellos a través de la plataforma Fuxion Rewards*



    Fuxion Rewards* premia a los Clientes Preferentes (validados) que adquieren nuestros productos de manera frecuente, especialmente a los que se aseguran que Fuxion siempre esté presente en su vida diaria.**



    2.2 ¿En qué consiste el beneficio Fuxion Rewards 80 para el Cliente Preferente Fuxion?


    Por la compra de 4 productos Fuxion, como Cliente Preferente podrás recibir 1 producto gratis. El beneficio se podrá obtener comprando 4 productos de 20 puntos o con otros productos que acumulen un total de 80 puntos.



    2.3 ¿Cuál es el beneficio Fuxion Rewards 60 para el Cliente Preferente en modalidad Autoenvío?


    Por la compra de 3 productos en modalidad Autoenvío (compras automáticas), el Cliente Preferente podrá recibir 1 producto gratis. Este beneficio se podrá obtener comprando 3 productos de 20 puntos o con otros productos que acumulen un total de 60 puntos.



    Los productos que se compren por Autoenvío, no aplican para la modalidad del 4×1, aunque el Cliente Preferente también podrá acceder simultáneamente a este beneficio con compras adicionales.



    *Beneficio solo para Clientes Preferentes validados. Es necesario revisar términos y condiciones de esta promoción.


    **Los beneficios Fuxion Rewards 80 y Fuxion Rewards 60 aplican a las compras realizadas a través de la tienda virtual para entrega a domicilio.



    El cliente elegirá el producto que desea recibir gratuitamente de la lista disponible en su país.



    El cliente podrá ganar en cada modalidad del beneficio hasta 3 productos cada 12 semanas y tendrá un plazo de 12 semanas adicionales para disponer de sus productos gratuitos. Vencido el plazo se perderá el beneficio. Los puntos no canjeados en las 12 semanas no son acumulables.

  • Terms and Conditions

    3. Please see below in the bottom of the webpage.

  • Orders and Delivery

    4. Orders and Shipping


    4.1 How can I check the status of my order?


    If you want to track your order, you can click the truck icon in the top right corner of the page. Then, log in to your account with your username and password. Within your account, you can see the status of your order. Click here.


    4.2 What are the delivery areas?


    We ship nationwide. For more information, click here.

  • Exchanges and Returns

    5. Exchanges and Returns


    5.1 How can I make an exchange or request a refund?

    To learn more about our exchange and return policy, click here.


    5.2 If I have a question, where can I contact you?

    If you have a question, please write to us by clicking here. Please register your question in as much detail as possible, including your information and the reason for your complaint so we can respond to you as quickly as possible. If you have any additional questions, you can contact us through our WhatsApp (Chat Only) +51 986 867 611.


Come on, we're listening.

CUSTOMER SERVICE WRITE TO US

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